Feedback and complaints

To manage any feedback or complaints effectively, Afghanaid's Supporter Care Team are responsible for responding, or referring the feedback or complaint to the relevant member of our team. You can submit a formal complaint by any of the avenues below:

Telephone: +44 (0) 207 916 9883 (lines open 0900 - 1700 UK time)
Email: [email protected]
Post: Afghanaid Supporter Care Team, The Busworks, Omnibus Business Centre, 39-41 North Road, London, N7 9DP

Our complaints procedure and fundraising promise to you

Everything Afghanaid does is geared towards achieving our vision of a peaceful and thriving Afghanistan. Through our fundraising activity we aim to inspire and engage people so that we can build long term relationships and together achieve this vision. We are committed to being fully accountable and transparent to the communities we work in, as well as to all of the donor organisations, individual supporters and partners that make our work possible. We know that we can only achieve our goals thanks to your generosity, support and trust. Read our full Accountability Promise.

We value your feedback and take your comments seriously. We will acknowledge your complaint within three working days and aim to resolve complaints within fourteen working days of receipt. If this resolution is insufficient for you, your complaint will be escalated to a more senior member of staff who will work with the relevant members of our team to resolve the issue.

We strive for best practice in fundraising; we are registered with the Fundraising Regulator and vetted by Give2Asia and Global Giving. If you feel that we have not satisfactorily solved your complaint through the above process, you can contact the Fundraising Regulator here.

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